Terms of service

RENTAL AGREEMENT

Dear customer,

Renting a quality instrument from POPPAS’S MUSIC INC.  will increase your student's practice and performance time. Your personal information is never shared and is always kept totally confidential.

By visiting our site and/ or purchasing product from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

SECTION 1 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 2 -  RENTAL SERVICE TERMS AND CONDITIONS

Your instrument remains the property of POPPAS’S MUSIC INC. (the PMI) and must be returned after completion of your contract period. You may continue to rerent as long as your credit card and drivers licence information remains accurate and you notify us. 

FEES AND PAYMENT 

Your credit card will be charged before your instrument is delivered or picked out in our store. If yould like your instrument shipped to you please choose shipment method. You will be charged until it is once again in our possession. If you are reserving an instrument for fall delivery, your payment will be charged immediately and the rental period will begin when you pick up the instrument or on September 1, whichever date is first. Reserved instruments may be cancelled up to one month after the reservation has been made for a full refund, after which no refunds will be allowed.

BUY YOUR RENTAL OR ANY NEW INSTRUMENT 

50% of the instrument rental fee will be applied as credit to your purchase. Rental credit does not include the insurance or shipping charges. Credit may only be applied to the any instrument rented. 

REPLACEMENT & REPAIR COVERAGE

Coverage includes repairs for normal wear and tear. Broken bows, strings, bridges, cases, accessories and other repairs due to negligence are not covered. Please notify us immediately of any damage or loss. All minor, wear-and-tear damage is covered with no deductible. Strings which, under normal use, break, unwind or become false will be replaced at no charge with the usual string we use for rental instrument setup. You are responsible for returning the rented outfit to us for repair, exchange, or replacement as required. Replacement & Repair Coverage is nullified if repairs and adjustments are done elsewhere and you will be liable for up to the full value of the instrument if repairs are done by unauthorized persons. If the instrument is lost, stolen or in a fire or flood, please provide PMI documented police report and you’ll receive replacement instrument at no charge, shipping will be charged. 

If pre-existing damage is noticed on a rental instrument you have received or had shipped, please call us within 24 hours of receipt; any damage observed after this time will be considered to have occurred while in your possession. Suspension of the Replacement & Repair Coverage will occur if Rental payments are more than thirty days past due. Reinstatement will be effective upon receipt of all delinquent charges, including additional Finance and/or Late Charges as provided in the PMI’s Rental Agreement. Loss or accidental damage during a time of suspension will not be covered and repair or replacement costs at the usual and customary rates will be the responsibility of the customer. Accessory items are not eligible for inclusion in the Replacement & Repair Coverage. PMI will replace or repair at our  discretion.  

EXCHANGES

You may change your rental instrument at any time for one of different size or quality. You will only pay any differences in rental fee, at the time of exchange. Shipping fees in both directions are the Renters responsibility. A rental outfit must be returned entirely or you will be liable for the full value of the instrument, until it is returned in acceptable condition. The PMI is not liable for any personal items left in exchanged cases.

RETURNS

Return instruments 3 days prior to the renewal date for us to process the cancellation with our bank and prevent your account being charged. Late returns pay the full month without exception. Failure to return the instrument at the end of a non-renewed contract will result in forfeiture of rental credit and charges for the replacement value of the instrument.  

GOVERNANCE, RIGHTS AND PAST DUE ACCOUNTS

Renter's obligations under this agreement are not assignable without prior written consent of the PMI. The renter’s obligations under this agreement are not assignable without the prior written consent of PMI. In case of non payment the renters agreed to be charged the full replacement  value of the instrument. 

We reserve the right to use any remedy deemed necessary (including use of a collection agency, or lawsuit) to take possession of unreturned rental instruments and to collect all past due rental fees, late fees, legal fees, due deductible, collection costs, and losses not enumerated here. Accepting possession of a rental instrument constitutes agreement with the terms of this contract.

RENTER’S ASSENT

I have read and understood this agreement and agree with all its terms. I hereby authorize the The Poppas Music Inc.  (the PMI) to charge my accounts until I return the rental outfit. 

SECTION 4 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Poppa’s music and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 5 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@poppasmusic.com